Account Deletion

Multiverse is an organisation-managed enterprise platform. Accounts are created and provisioned by a company administrator on behalf of individual users (employees, managers, and other personnel). This means that end users typically access the platform through credentials provided by their organisation, and account-level decisions — including deletion — may involve both the user and their company administrator.

This page provides a clear guide on how to request the deletion of your account and associated personal data from the Multiverse platform, and explains what happens after your request is received and verified.

The following individuals are eligible to submit an account deletion request:

• Individual employees or users who were granted access to Multiverse by their organisation and wish to have their personal data removed
• Organisation administrators who wish to close the organisation's entire Multiverse account and delete all associated data
• Authorised representatives acting on behalf of a user, provided they can verify their authority to make such a request

In all cases, identity and authorisation verification is required before any deletion is carried out to ensure data security and prevent unauthorised requests.

You may request account deletion using any of the following methods. Please include the required information listed below to ensure your request is processed without delay:

Method 1 — Contact Your Company Administrator

If your account was created by your organisation, the most direct route is to contact your company's Multiverse administrator and formally request account removal. The administrator can deactivate your account and initiate the data deletion process from within the Admin Portal.

Method 2 — Email Our Support Team

Send a written deletion request to our support team at support@fuelitonline.com. Your email must include the following details to enable verification:

• Full name as registered on the Multiverse platform
• Registered email address or mobile number associated with the account
• Name of the company or organisation under which the account was created
• Employee ID or user ID, if available
• A brief statement confirming the reason for the deletion request (optional but helpful)

Method 3 — In-App Request (Administrators)

Organisation administrators with full account access may initiate account closure directly from the Settings section within the Multiverse Admin Portal. Follow the account management options to submit a formal closure request.

Upon receipt of your deletion request, our team will follow a structured verification and processing workflow:

• Acknowledgement — You will receive an email confirmation within 1–2 business days acknowledging receipt of your request and providing a reference number
• Identity Verification — Our team may contact you to verify your identity and confirm the legitimacy of the deletion request before proceeding
• Processing — Once verified, your account will be scheduled for deletion. All personal data associated with the account will be permanently removed from active systems
• Completion Confirmation — You will receive a final email confirming that your account and personal data have been deleted

Please note that certain data may be retained beyond the standard deletion timeline where required by law, contractual obligations, or for dispute resolution purposes. In such cases, the relevant data will be isolated and restricted from any active use.

We are committed to processing deletion requests promptly and transparently. Our standard timelines are as follows:

• Individual user account deletion requests are processed within 7 working days from the date of successful identity verification
• Organisation-wide account closure and data deletion requests may take up to 14 working days due to the volume of data involved and necessary compliance checks
• Free trial account deletion, where no formal verification is required, is typically completed within 3 working days of the request

If additional information is needed from you during the process, the timeline will be paused until we receive the required details. We will keep you informed at every stage.

Once your account deletion is complete, the following will apply:

• You will lose all access to the Multiverse platform and its associated services — including CRM, HRMS, LMS, Admin Portal, Employee Portal, and all other modules — permanently
• All personal data associated with your account, including attendance records, task history, HR documents, and communication logs, will be permanently erased from our active databases
• Any reports, analytics, or exports generated from your account data that were saved within the platform will also be deleted
• If you were the sole administrator of an organisation account, deletion will affect all sub-users under that account as well. We strongly recommend that you notify all users and export any necessary data before initiating deletion
• Deletion is irreversible. We are unable to recover accounts or data once the deletion process is complete

In certain situations, we may be required to retain limited data even after an account deletion request has been fulfilled. This may include:

• Transaction and billing records required for tax, legal, or audit compliance purposes
• Data necessary to resolve an ongoing or potential legal dispute involving the account
• Anonymised or aggregated data that does not identify any individual and is used solely for platform analytics

Any data retained for the above reasons will be isolated from regular use, securely stored, and deleted as soon as the relevant legal or compliance obligation expires.

We encourage you to consider the following before submitting your deletion request, as these steps cannot be reversed after the account is deleted:

• Export any reports, documents, or records from the platform that you may need for future reference
• Download payslips, attendance summaries, or any HR documents stored in your Employee Portal
• If you are an administrator, transfer administrative ownership to another team member before closing your personal account
• Notify relevant stakeholders within your organisation about the planned account closure
• Settle any outstanding subscription fees or invoices associated with the account to avoid complications

For all account deletion requests, queries, or concerns, please contact our support team through the following channels. We are available during business hours and aim to respond to all inquiries within 1–2 business days:

Please use the subject line "Account Deletion Request" when emailing us to ensure your request is routed to the appropriate team promptly.