Privacy Policy

Fuel IT Online Solutions ("we", "us", or "our") operates the Multiverse platform — a comprehensive enterprise resource planning (ERP) solution encompassing CRM, HRMS, Lead Management, Work Management, Admin Portal, Employee Portal, LMS, Inventory Management, and Analytics Dashboard. This Privacy Policy explains how we collect, use, store, and protect personal information generated through your use of Multiverse, and outlines the rights available to you regarding your data.

We are committed to handling personal data responsibly, lawfully, and transparently. This Policy applies to all users of the Multiverse platform — including administrators, managers, employees, and any other individuals whose data is processed through the platform. By using our services, you acknowledge that you have read and understood this Privacy Policy.

We collect data that is necessary to deliver our services, maintain platform security, and improve the user experience. This includes:

Personal and Professional Information

• Full name, job title, department, and employee identification details
• Email address, phone number, and work contact information
• Profile photograph, if uploaded voluntarily
• Organisation name, registered address, and authorised contact person details

Work and Operational Data

• Attendance records, check-in and check-out times, and leave history
• Location data used for geo-tagged attendance verification, collected only when the application is in active use and with user consent
• Task assignments, project milestones, and work progress records
• Customer and lead interaction logs, including call notes, follow-up history, and deal status
• Sales records, invoices, and inventory transactions
• Learning and assessment data from the LMS module

Technical and Usage Data

• Device type, model, and operating system version
• IP address, browser type, and session duration
• Feature usage statistics and navigation patterns within the platform
• Error logs and performance data used for platform diagnostics

We use the information we collect for the following purposes, all of which are directly tied to delivering and improving our services:

Service Delivery and Operations

• Providing and maintaining access to the Multiverse platform and all its modules
• Managing employee attendance, leave records, and work schedules through the HRMS
• Enabling CRM and lead management workflows, including task assignments and communication tracking
• Processing payroll data and generating relevant HR documentation
• Delivering notifications, alerts, and system updates relevant to your role

Platform Improvement and Analytics

• Analysing usage patterns to identify areas for product improvement
• Diagnosing technical issues and improving system stability and performance
• Conducting internal research and developing new platform features

Legal and Compliance

• Complying with applicable laws, regulations, and legal processes
• Preventing fraud, abuse, and unauthorised access to the platform
• Enforcing our Terms and Conditions and other policies

We do not sell your personal data to any third party. We may share your information in the following limited circumstances:

• With your organisation's administrators, who have legitimate access to employee and operational data within their account scope
• With trusted third-party service providers who assist in delivering our platform (such as cloud hosting providers and payment gateways), under strict confidentiality obligations and data processing agreements
• With regulatory bodies or law enforcement agencies when required to do so by applicable law or in response to lawful requests
• In the event of a business merger, acquisition, or sale of assets, in which case users will be notified prior to any transfer of personal data

All third-party service providers engaged by Multiverse are required to maintain appropriate security standards and are prohibited from using your data for any purpose other than providing services to us.

Protecting your data is a fundamental obligation we take seriously. We implement a multi-layered approach to security, including:

Technical Safeguards

• End-to-end encryption for data transmitted between users and our servers using TLS protocols
• Data encryption at rest to protect stored information from unauthorised access
• Regular automated vulnerability scanning and penetration testing
• Secure, isolated cloud infrastructure with restricted network access

Access and Administrative Controls

• Role-based access controls ensuring users can only access data relevant to their function
• Multi-factor authentication options for administrator and sensitive accounts
• Detailed audit logs of all data access and modification events
• Regular security training for Multiverse personnel handling user data

Incident Management

• A defined incident response plan for prompt identification, containment, and remediation of data breaches
• Notification procedures to inform affected users and relevant authorities in the event of a significant data breach, in accordance with applicable law

While we implement robust security measures, no digital system can guarantee absolute security. We encourage users to use strong passwords, enable available security features, and report any suspected security incidents to support@fuelitonline.com.

We retain personal data only for as long as necessary to fulfil the purposes outlined in this Policy, or as required by applicable legal obligations. Our retention practices are as follows:

• Active account data is retained for the duration of the subscription and kept accessible within the platform
• Operational records such as attendance logs, payroll history, and customer interaction data are retained as required for HR and compliance purposes
• Data from free trial accounts that are not converted to paid subscriptions is retained for 7 days post-trial expiry before permanent deletion
• Upon account termination or deletion request, personal data is deleted within 30 working days, except where retention is required by law
• Anonymised and aggregated data may be retained indefinitely for analytics and product improvement purposes

You have the following rights with respect to your personal data held by Multiverse:

• Right of Access — You may request a copy of the personal data we hold about you at any time
• Right to Rectification — You may request correction of inaccurate or incomplete data associated with your account
• Right to Erasure — You may request the deletion of your personal data, subject to legal retention obligations
• Right to Data Portability — You may request an export of your data in a standard machine-readable format
• Right to Restriction — You may request that we limit the processing of your data under certain circumstances
• Right to Object — You may object to certain types of data processing, including processing for direct marketing
• Right to Withdraw Consent — Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing

To exercise any of these rights, please contact us at support@fuelitonline.com. We will respond to all verified requests within 30 days. In some cases, identity verification may be required before we can action your request.

Multiverse's attendance module includes optional geo-tagging functionality that uses your device's GPS to verify work location at the time of check-in and check-out. Location data is:

• Collected only when the application is actively in use and the attendance feature is engaged
• Used exclusively for attendance verification and is accessible only to authorised administrators within your organisation
• Not shared with any third party outside of the platform context
• Retained as part of the attendance record for the duration specified in your organisation's retention settings

You can manage location permissions through your device settings. Disabling location access may affect the functionality of the attendance module.

We use cookies and similar tracking technologies to maintain session state, enhance platform functionality, and analyse usage patterns. Cookies used by Multiverse fall into the following categories:

• Essential Cookies — Required for the platform to function correctly, including session authentication and security tokens. These cannot be disabled.
• Functional Cookies — Used to remember user preferences such as language settings and dashboard configurations
• Analytics Cookies — Used to understand how users interact with the platform, helping us improve usability and performance

You can control non-essential cookies through your browser settings. Note that disabling cookies may affect platform functionality. We do not use cookies for third-party advertising.

We review and update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. When material changes are made, we will notify active users via email or a prominent in-platform notice at least 14 days before the changes take effect. The "Last Updated" date at the top of this page reflects when the Policy was most recently revised. We encourage you to review this Policy regularly.

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way we handle your personal data, please contact us through the following channels. We are committed to addressing all privacy-related inquiries promptly and in good faith:

All privacy-related complaints will be acknowledged within 3 business days and resolved within 30 days of receipt.